Abroad

Refund Policy

Last updated October 5, 2026

Abroad plans are prepaid data. Whether a payment can be refunded depends on whether the eSIM was delivered and whether it has been used.

Full refund

We charged you and never delivered an eSIM.
The eSIM was delivered, but it was never installed and no data was used, and you ask us before the plan validity starts.
You were charged twice for the same order.

Not refundable

The eSIM has been installed on a phone.
Any data on the plan has been used.
A top-up that has already been added to an existing eSIM.
A plan that expired, or that did not work because the phone is locked, incompatible, or outside the plan’s coverage.

How to ask

Open the Abroad app and contact support from the order, or use Help & support on useabroad.com. Include the email on the order. Approved refunds go back to the original payment method. Your bank may take several days to show the credit.