Privacy Policy

Information we collect

• Account details, such as your name and email address.
• Order details, including the destination, plan, amount paid, and eSIM identifiers such as ICCID and activation data needed to install the plan.
• Payment status from our payment processor. We do not store your full card number.
• Support messages you send us, and basic app or site diagnostics needed to keep the service working.

How we use it

• To create your account, deliver the eSIM, and show usage.
• To send login codes, order emails, and service notices.
• To prevent fraud, process refunds, and answer support requests.
• To understand which destinations and plans travelers use.

Who we share it with

We share what is required to run the service with payment processors, the eSIM network provider that provisions your plan, and email delivery. We do not sell your personal information.

How long we keep it

We keep account and order records for as long as your account is open and for the period we need to meet tax, payment, and support obligations. You can ask us to delete your account from the Abroad app or at useabroad.com/delete-account.

Your choices

You can update your account in the app and decline marketing email. Transactional email, such as a login code or an eSIM install message, is part of the service.

Contact

Questions about this policy can be sent through Help & support on useabroad.com or from the Abroad app.